Wheel Chair Sales Store

At Wheel Chair Sales Store, we want you to feel confident every time you shop with us. We understand that sometimes a product may not meet your expectations, and that’s okay. This policy explains how we handle returns, refunds, and exchanges in a simple and transparent way.

Returns Made Simple

You have 30 days from the date of delivery to request a return. If more than 30 days have passed, we may not be able to offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • It should be returned in its original packaging, including all parts and accessories
  • A receipt or proof of purchase is required

Please make sure you send your return to us directly and not to the manufacturer.

Items That Can’t Be Returned

While we try to be flexible, some items cannot be returned for safety and hygiene reasons. These include:

  • Gift cards
  • Downloadable products
  • Certain health and personal care items
  • Any products that are sanitary, hazardous, or flammable

Partial Refunds (When Applicable)

In some cases, only a partial refund may be issued. For example:

  • If the item shows clear signs of use
  • If parts are missing or the item is damaged (not due to our error)
  • If the return is requested after the 30-day window

We always review each return carefully and aim to be fair in every situation.

How Refunds Work

Once we receive your return, we will inspect it and keep you updated along the way.

  • You will receive an email confirmation once your item arrives
  • We will notify you whether your refund is approved or declined

If approved, your refund will be sent back to your original payment method within a few business days.

Waiting for Your Refund?

If your refund hasn’t appeared yet, don’t worry this can happen sometimes.

We recommend:

  • Checking your bank account again
  • Contacting your credit card provider, as processing may take time
  • Reaching out to your bank for updates

If you still need help, feel free to contact us at [sales@wheelchairsalesstore.com].

Sale Items

Please note that sale items are not eligible for refunds. Only regular-priced products can be refunded.

Exchanges for Damaged or Defective Items

If your item arrives damaged or defective, we’ll make it right.

To request an exchange:

  • Email us at [sales@wheelchairsalesstore.com]
  • Send the item to: [sales@wheelchairsalesstore.com]

We will replace it with the same product as quickly as possible.

Returning a Gift

If your item was purchased as a gift:

  • You will receive a store credit once the return is processed
  • If the item wasn’t marked as a gift, the refund will go back to the original buyer

Return Shipping Details

  • You will be responsible for return shipping costs
  • Shipping fees are non-refundable
  • If a refund is approved, return shipping may be deducted

For higher-value items, we strongly recommend using a tracked shipping service or adding insurance. This helps ensure your return reaches us safely.

Need Help?

We’re always here to help and answer your questions.

  • Email: [sales@wheelchairsalesstore.com]

This policy is designed to keep things fair, simple, and stress-free so you can shop with confidence at Wheel Chair Sales Store.